Chapter Meeting: The Realities of Managing Learning in a Complex Environment

Dealing with myriad departments in a complex company environment can be difficult to:

• Marry the training project plan with the implementation project plan,
• Avoid scope creep on objectives and deliverables, and yet
• Positively impact the business and be flexible enough to roll with last-minute changes

In this session, Nickie Carstarphen will share her hard-earned knowledge and lessons learned through the tools and processes developed to corral small problems before they grow into big escalations. She will demonstrate tools she developed while transforming the global training implementations for HRO call center clients. The tools were tested and refined while working with internal operations in North America, Europe, and Asia/Pacific for over 30 global clients in 75 countries.  

Bring your questions, challenges, and curiosity as we work together to brainstorm solutions using Nickie’s experience, processes and tools.

ATD Competencies:  Change Management, Performance Improvement, Evaluating Learning Impact, Managing Learning Programs

Nickie Carstarphen, PHR is the Global Training Manager for NGA Human Resources, an HR outsourcing company with 7500 employees in call centers around the globe. In her role, she is a troubleshooter, point of escalation, and project manager for global training implementation solutions. She works with learning specialists, instructional designers, trainers, subject-matter experts, operations readiness teams, and client services to deliver software implementation training for HR administration and benefits, and payroll training for call centers worldwide. She’s learned to work with all types of people in a global community - melding cultural diversity, language variances, and personality conflicts in a virtual community to work together on strategic initiatives affecting the whole enterprise.

Please register and pay online.